Bella Anket — Phone surveys with voice AI

Bella Anket — Survey results — summary and drop-off per question

Bella Anket is a voice AI assistant that runs a phone survey from start to finish. You write the questions, prepare the call list and set the calling hours; the assistant calls people, introduces itself, asks whether they want to take part and goes through the questions in order. Rating questions and open-ended questions are both recorded with their answers.

The conversation flows naturally: when the person starts speaking the assistant stops and listens, asks once more when it has not understood an answer, and also takes ratings from the phone keypad. Someone who is not available goes back into the queue; a number that says "do not call me" is added to the blocked list and is never called again in any campaign.

Results reach the panel while calls are still running: how many people were reached, how many completed the survey, at which question they dropped out, how ratings are distributed and what was said in open-ended answers. The audio recording and transcript of every call are kept; your organization decides for how long.

Capabilities

Survey designQuestions are written in the panel: 1–5 rating questions and open-ended questions. The assistant reads each question as written; the opening line is built automatically from your organization's name and the survey's length.

Call listsPeople to call are kept in lists; each list shows how many were reached and how many surveys were completed.

CampaignsA survey and a list come together in a campaign, which sets calling hours and days, the maximum call length and how many times a number is tried at most.

Natural conversationWhen the person starts speaking the assistant stops and listens; it asks once more when it has not understood, and answers questions about the survey.

Rating by key or voiceFor rating questions the person can say the answer or press a key on the phone; both are recorded.

Live monitoringOngoing calls and the conversation flow are followed on one screen; when needed, all calls are stopped with a single button.

Survey resultsNumbers of people reached, completed and declined, the average rating, rating distribution per question and open-ended answers; filtered by survey, campaign and date, downloaded as CSV.

Drop-off per questionShows which question those who agreed to take part reached and where they dropped out; a problem question stands out at a glance.

Recording and transcriptThe audio recording and transcript of every call stay in the call record; the recording is played from the panel.

Blocked numbersA person who says "do not call me" is added to the list automatically; these numbers are not called in any campaign. Data protection objections are added by hand.

Data protection toolsA privacy notice at the start of the call, a deadline-tracked register of data subject requests, retention and deletion rules per data type, and audit logs.

Permissions and panelRole-based permissions, an interface in 5 languages, dark theme and quick navigation with Ctrl K; the menu sits at the side or as a top strip.

Screenshots

Bella Anket — Rating distribution and open-ended answers — Rating distribution and open-ended answers

Bella Anket — Survey editor — questions and opening line — Survey editor — questions and opening line

Frequently asked

Is the caller a person or AI?

AI. At the start of the call the assistant introduces itself as an AI-powered survey assistant, says which organization it is calling for and roughly how long the survey takes, and asks for consent to take part.

What happens if the person does not want to take part?

The assistant thanks them and ends the call. A number that says "do not call me" is added to the blocked list and is not called in any campaign; someone who says they are not available goes back into the queue.

When are calls made?

Only on the days and hours you define in the campaign. Starting, pausing and stopping a campaign is done from the panel; ongoing calls are monitored live.

Where are recordings and answers kept?

The audio recording, transcript and answers of every call are in the panel, in the call record. Your organization sets how long they are kept; when the period ends the record is deleted or anonymized according to the rule.

Other products

What can Bella Anket do for you?

Let's plan the whole process together, from installation to integration.

Request a Call All Products